Care & Maintenance

To prolong the age and beauty of your new Hardwood, follow our recommendations for its care and maintenance

Always use soft fabric faced furniture leg protectors (never plastic) under furniture legs and be sure to clean them regularly, as dirt can become embedded in them. The use of floor protectors will also help to minimize indentations and scratches from heavy objects. Move heavy appliances or furniture by sliding them on a piece of carpet.

Avoid sharp objects such as stiletto-style heels, spiked golf shoes and cleats as they too may cause indentations.

Keep your pets nails trimmed to help avoid them scratching the floor.

The use of Runners and Area Rugs is recommended for high traffic areas.

Do not use rubber or foam backed plastic mats as they may discolour the floor.

It is important to maintain the relative humidity in your home to between 40% and 55% throughout the year to minimize the natural expansion and contraction of wood.

Try to reduce your hardwood floors exposure and reaction to UV rays by using blinds, shades or awnings.

Regularly rearranging your furniture can also help to minimize the effects of direct sunlight by allowing the floor to age evenly.

You must wipe up spills immediately. Never let a liquid spill to stand on your hardwood floor. Use a damp cloth to blot spills and spots. Only for tough spots such as oil, paint or marker use acetone on a clean white cloth then wipe with a damp cloth. Never use strong ammoniated or oil based or abrasive cleaners, waxes or polishes. Never use steel wool or scouring powder as these will damage your floor.

Do not wash or wet mop your floor with soap, water or any other liquid cleaning agent as it could cause swelling, warping, delamination and joint-line separation which would not be covered under the terms of the warranty.

On a minimum weekly basis and when otherwise necessary, vacuum or sweep the floor to remove any loose dirt and dust that can scratch or dull your floor's finish. We recommend using a specific hardwood flooring cleaner and a terry cloth mop head. Your local United Carpet and United Floors store can help you choose the appropriate floor cleaner.

All hardwood products that we carry in our stores have been tested to meet the high standards of quality you have come to expect from United Carpet and United Floors. With minimal but proper maintenance the added features that protect the beauty and performance of your floor will ensure that we can honour our Satisfaction Guaranteed policy.